FAQs

Shipping

Processing times are different for each product, but an estimate would be between 3 to 5 business days.  After your item is shipped, it is in the hands of the carrier.  All packages come with shipping that has tracking. You will be given the tracking number, and depending on the carrier used, you can go on their website to see more detailed information on where your package is located. If using USPS, feel free to sign up for their text or email updates so you can get alerts when your package is moving along the route.

Returns

I am so very sorry you aren't fully satisfied with your product. For all made to order, customized and personalized items, there will be no returns/exchanges accepted.  For all stock pieces, please reach out to me within 5 days of delivery. If your return is approved, you, the buyer, is responsible for returning the product along with any applicable shipping charges that apply. Product must be in new condition. A 10% restocking fee will be applied and shipping is non refundable. Returns will not be accepted for misuse of product. Returns are subject to my discretion. Refunds are only applicable to physical products. NOT digital items. 

My package hasn't arrived - What do I do?

My package hasn't arrived - what do I do? USPS First Class Mail typically takes 4-7 days, however, delayed packages are not considered lost by USPS until 30 days after mailing. If you have concerns about the shipping status of your order, please check the USPS tracking status through "my purchases". You can sign up for email notification of tracking status through the USPS website. If your package has not arrived after 30 days, please contact me and I can initiate a missing mail inquiry. If, after the missing mail inquiry has been completed, and the item is deemed "lost", I may be able to send a replacement item

 I accidentally put the wrong address or I think I made a typo. Now what?

-If you notify me before your order has shipped, I can make the correction on your order.
-If your order has already shipped, unfortunately, I am unable to do anything to correct the address; this is outside of my control. If you have a forwarding address setup with your local post office, your package should forward to your new address.
-I am unable to refund or resend any packages that have been sent to the wrong address or are unable to be delivered. Please review your shipping details before submitting your order to avoid any disappointments. If your package does make its way back to me, I will reach out to you to resolve remailing the package. If there is a change in shipping cost, buyer will be responsible. 

Custom and personalized orders

Looking for a custom order? Please email us at PonyExpressSigns@gmail.com with what you are looking for and we can discuss further. Please note, I personally work on the items I design, plus have other jobs I may be working on, so I work on items in the order they are received. If you are needing something within a certain time frame, please let me know!  **Please note, once design in approved, no refunds/exchanges are accepted. Once design is approved, no further modification or design changes can be made.**
 

Care instructions for decals

This decal can be applied to any thoroughly cleaned smooth, hard, non-porous surface, such as laptops, doors, windows, drink ware, notebooks, tumblers etc. Decals will not stick to some surfaces, such as rubberized plastics, certain types of paint, and textures. Please allow, at minimum, 24 hours for decal to fully cure. Additional time may be necessary for surfaces like textured tumblers. Minimum temperature for application is 46°F. Application instructions are included with every purchase. These decals are not made for clothing. Only smooth hard non-porous surfaces. If you wanting something for clothing, please let me know and I can create a special listing for you.

 

Are my decals waterproof?

This decal is waterproof. However, it should not be applied to areas that are exposed to lots of friction, oils and abrasives (like dirt and grime), as these conditions can cause peeling. Even though these decals are waterproof and dishwasher safe, it is still recommended to handwash to maintain durability. You may NOT want to apply your decal as follows: phones (unless covered with a clear case) under windshield wipers, or on a surface that will come in direct contact with food or drink (such as a plate or the inside of a cup). 

Care Instructions for clothing: 

Wash inside out and in cold to preserve both the shirt and the vinyl. Use only non-chlorine bleach when needed. Hang to dry for best results. Do not iron. Do not dry clean